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- Everything you need to search and apply. Comprehensive instructions for every aspect of the lengthy application. Tips from Postal hiring authorities on what they want to see in your application. These solutions are more important than you may think....
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- The Postal Service does not charge application fees or guarantee employment. Don't fall for these rip-offs. It's deceptive for anyone to guarantee a high score on Postal Service entrance tests. An operator encourages you to buy a valuable booklet containing job listings, practice test questions, and tips for entrance exams. Under federal law, any solicitations for pay-per-call numbers must contain full disclosures about cost. Also, the solicitation must make clear if there is an affiliation with the federal government. You must have a chance to hang up before you incur any charges. What this test orientation guide does not do. The sample exercises provided are neither practice tests, nor simulations of actual testing conditions for test However, they do resemble the actual test in style and format. Note: Completing the sample exercises does not ensure an increase in your test score or in your aptitude to perform Postal Service work.
- Neither does attending workshops nor studying exam techniques. What test is about. Postal Service exams, like test , are opened to the public to meet local staffing needs. The test provides a screening process on job-related criteria for job applicants and allows applicants to compete for positions. Why we test our potential employees. Postal Service employees deliver billions of pieces of mail each day and provide service to millions of Americans. Certain skills and abilities related to providing such service, checking addresses, sorting, and delivering mail are needed to move this volume of mail quickly and accurately.
- Test helps identify individuals with important job-related experience, abilities, and personal characteristics. What our major entry-level jobs and related testing requirements are. Most Postal Service career opportunities involve sorting and delivering mail. The following list offers a brief description of these positions and required testing. Other Postal Service jobs - e. Carriers may be required to carry mailbags on their shoulders. A mailbag full of mail can weigh up to 35 pounds. Carriers have to load and unload trays and containers of mail and parcels weighing up to 70 pounds. Carrier duties require prolonged standing, walking, and reaching. City carrier applicants must have a current valid state driver's license, a safe driving record, and at least two years of documented driving experience.
- Mail processing clerks collate, bundle, and transfer processed mail from one area to another, sometimes involving heavy lifting or transport of heavy containers. Mail handlers transport mail and empty equipment throughout the building. Mail handlers also open and empty containers of mail. Mail handlers repeatedly lift and carry parcels and containers weighing up to 70 pounds and push heavy rolling containers.
- The associate must successfully complete an on-the-job training program. What advantages exist for veterans seeking Postal Service employment. We examine and select applicants for employment in compliance with legal and regulatory requirements, including entitlements required in the Veterans' Preference Act of This law influences our administrative structure for examining and hiring applicants, particularly certain veterans and some family members of disabled or deceased veterans who have met the requirements for veterans' preference. What a qualifying test score is. Test requires a minimum score of Acceptable test scores range from 70 to and are called the basic rating. Veterans' Preference Act of requirements may add points to the basic rating.
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If points are added, the basic rating is called the final rating. If an applicant is not entitled to veterans' preference, the basic and final ratings are identical. Where to look for announcements of tests for entry-level jobs. How to schedule yourself to take test During the opening period indicated on the test announcements for test , schedule yourself to take test by accessing the job posting on www. The Internet and phone system prompt you through the application process, request the announcement number, and ask for other required application information. At least 1 week before the test date, we will mail you a scheduling package that indicates when and where to report for the test. We will also include applicant instructions and sample questions. How to get reasonable accommodation for the test.- The Postal Service considers requests for reasonable accommodations by qualified job applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation, please immediately notify the contact person identified in the test scheduling materials. What happens when you qualify on test A passing score on test qualifies you to continue in the hiring process but does not guarantee employment with the Postal Service. If you qualify, we list your name on an entrance register - a resource to help us consider applicants for vacant positions. Your name appears on the register with other applicants who passed the test. By law, disabled veterans with passing scores are listed at the top of the register ahead of other applicants who passed the exam. All other veterans' preference applicants and nonpreference applicants are listed in descending order of their final ratings with veterans' preference points added, if applicable.
- Veterans' preference applicants are listed ahead of nonpreference applicants with the same final rating. What is required to meet further eligibility and suitability requirements. The Postal Service must ensure the public's trust and confidence by maintaining the security and reliability of the mail. The public has the right to expect the Postal Service to maintain the privacy of the mail. Postal Service employees have the right to expect a safe environment in which to work.
- Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment. Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones.
- On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life. However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement.
- Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift. It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal.
- You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning. There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods.
- You anticipate by the end of the day there will be a slippage in the work assigned to your team. Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option.
Exam Sample Questions And Answers For Postal Clerks, Mail Carriers, And Rural Carriers.
While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated.- Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for. You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B.
- Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system.
- There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work.
- Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for. For example, work in carrier, mail handling or mail processing roles can be very repetitive and mostly follow a defined set of activities. If you largely like jobs with lots of variations, you might sooner or later feel your work dull or tedious in these roles. Obviously it will not imply a great fitment. On the other hand, customer service clerk jobs in sales, service or distribution might have to deal with different situations with different customers.
- As the nomenclature suggests, the goal is to find how adept you are at identifying differences between two separate numbers. The test itself looks deceptively simple. There would be 12 questions in total and you may expect them to be presented in groups of four. Each number would be an 8-digit string. Be careful and vigilant as you check out the number strings. As soon as you find the first anomaly, do not check any further. In case you find it difficult to visually check and compare entire strings, feel free to devise your own ways — you may start from the left and check two numerals each or divide in groups of four. It should be fairly easy with rigorous practice.
- You may also want to say out the numbers aloud or use a stylus, pen or pencil tip as an aid if that helps to focus. Be confident of your responses before you move on to the next set of questions. You would not be allowed to move back to the previous set. If there are 4 or more consecutive zeros, check carefully — that sequence might hide a possible mismatch. PRO TIP 8: Even though it is nowhere explicitly stated in either the or versions, you may benefit by working this section quickly and, of course, correctly! It appears that the internal mechanism may keep a tab on the time taken to complete this section.
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Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment.- Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life. However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement.
- Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift. It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer.
- Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place.
- You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning. There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team. Select the action you will be most likely to take and the action you will be least likely to take in this scenario.
- Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork.
- Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated. Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here.
- Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for.
- You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B. Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest.
- As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system. There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach.
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